From Our Studio to Their Door

Address-change and cancellation requests should be emailed to admin@lune-pet.com within 24 hours of placing the order. We will make every reasonable effort to help, but a request is not confirmed until LUNE replies in writing.

Because pieces may enter preparation or production quickly, changes and cancellations cannot be guaranteed once work has begun.

A billing address may be different from the recipient’s shipping address, including when a customer is sending a gift to a companion in another country.

For payment security and seller-protection purposes, the address supplied to our fulfilment partner must match the authorized shipping address recorded for the transaction. If a new address cannot be safely applied after payment, we may ask the customer to cancel and place a new order instead.

Order preparation and delivery estimates are shown or communicated where available. Delivery dates are estimates rather than guarantees unless expressly agreed in writing.

Once an order has entered fulfilment or has been dispatched, an address change or carrier interception might not be possible. Tracking details are provided when available.

During the opening offer through 3 September, 15% off and standard shipping are applied by Shopify at checkout. Duties and taxes may still apply by destination.

International customers are responsible for any import duties, taxes, or clearance charges imposed by the destination, unless checkout expressly states that those charges are included.

Customers are responsible for providing a complete and deliverable address. Contact admin@lune-pet.com promptly if tracking shows an exception, loss, or delivery problem so that we can investigate with the fulfilment partner or carrier.

Nothing in this policy limits rights that cannot legally be excluded in the customer’s country or region.